Return & Refund Policy

Thank you for shopping at Tillbuy. We hope you love what you've ordered!

If you are not satisfied with the items you received, we can easily arrange an exchange or a refund for you. Please don't hesitate to contact us. We will try our best to meet your request. Email:service@tillbuy.com

Order Cancellation:

Your order will be fully refunded if it’s cancelled within 1 hour of purchase. If you decide to cancel/change the order, please email us. We will NOT accept order cancellation requests after 1 hour of purchase.

Return & Refund Policy:

You have 14 days to decide if an item is right for you. If you would like to return or exchange the item, please contact us within 14 days of delivery. Returns are valid within 7 days once the request is approved by the support team.

  • The following items cannot be returned or exchanged: beauty products, gift cards, bodysuits, lingerie sets & sleepwear, swimwear, underwear (including women's shapewear and body shapers).
  • Final sale items (20% off or more, including buy 1 get 1 free) cannot be returned. Items marked as clearance are non-returnable.
  • Orders eligible for a 15% discount through the use of a discount code or gift card are not subject to return & refund. Orders placed via a gift card or partially used via a gift card are not allowed to return & refund.
  • All items must be unworn and in the original condition with the original packaging and all tags attached. Any garments that appear to have been worn, washed, or altered in any way will not qualify for a refund.
  • All returns must be approved by our customer service team.
  • For pre-sale items, please refer to the time on each product page. It means that you've well acknowledged the shipping time when you place the order, and it can't be refunded within the waiting phase. 

Tillbuy responsibility: We're responsible for re-sending a replacement at our expense or refund in full the original product price and its shipping if wrong item/size/color or defective/damaged item has been sent. Or we can send you the wrong size in the next order to make up for it.Damaged, defective, or incorrect items must be reported within 5 days of delivery. Please note that Tillbuy is not responsible for the packages that may be lost or stolen after delivery.

Customer's responsibility: All shipping fees to return the item, and the original shipping fees, are non-refundable for the following cases:

  • Incorrect order(size of item):If the customer has ordered an incorrect size or product, we can also allow a return. In this case, the customer will be responsible for the shipping fee both ways (to and from our warehouse) for an exchange.
  • Unwanted item:If the customer decides that they no longer want the item or simply want to exchange the item, they can report this to us within 7 days of receiving the product for return.
  • Wrong shipping address provided: If the customers put incomplete address or wrong address, they're responsible for the order lost, and we don't refund the order.
  • Any parcels returned to us due to the customer refusing to pay customs charges/taxes, full refund is not acceptable. We only accept 30% refund of the order in this case. For orders we help to pay the taxes (either import or export taxed）, we only accept 50% refund of the order.

    Return Process:

    1. Please contact us and indicate the return reason, along with your order number. For defective, incorrect items, please send us a picture of the problem.
    1. We do not provide prepaid return labels and you are responsible for covering shipping costs to return. 
    1. Most returns are processed within 5 business days after we receive your package.

    Note: Please do not send your return to the address on your package. That is not our return address. Customers couldn't get the refund if they send over the package to the address on the package.For returns or exchanges due to non product quality defects, incorrect order sizes, or other reasons, the taxes and postage incurred shall be borne by the customer personally.

    Friendly suggestion: If you feel that returning the goods would result in higher taxes and shipping costs, but still want to return or exchange the goods. You can provide us with feedback on these product issues through inbox, WhatsApp, email, Facebook, or TikTok official accounts. We will give you gifts, discounts, or send you the products in the previous order that did not fit your size for free in the next order